Charging of laundry service fee
service fee is another cause to make customers stop using your service: For laundry business, its’ not only to make impressive contribution but there are several issues and reasons that we need to improve strategies to deal with each customer, either the issues on cleanliness, odor, delivery speed, etc. Moreover, there is another important issue is charging laundry service fee from your customers: Recently, there is a customer who cancel our laundry service. Subsequently, I consider about this event and I think that the cause is laundry service fee charging that I fail to agree certainly with my customers. As a result, I disputed with such customer. For laundry service fee charging, the customers can be divided into 2 groups as follows:
1. Organizational customer: or customers in company form with financial staffs and separated accountant. As a result, their financial system is standard and reliable for payment. For this case, the laundry shop should give them credit for 15 days after the due date of issuing the invoice. This is understandable for laundry shop to accept the condition of customers to obtain the job. This type of company system will have the staffs to supervise and have the right to pay the laundry service fee without any call for payment.
2. Ordinary customers: This type of customers includes small resorts with guest rooms less than 20 rooms. This will be the cause of service providing cancel because the customers are very busy and forget to pay the fee frequently while the laundry shop maybe busy to forget.
Customer Service There are same resolution the Aree-Laundry Service Shop would like to tell all laundry service owners that the problem solving should be started from setting the standard of your laundry service shop to protect you work from any problem in the future.
1. Have formal standard of laundry service fee charging The laundry shop should have the clear and written agreement with the customers regarding laundry service fee charging. Giving 15 days credit after billing is something that shows our attention on customers and we will get good feeling from them as well.
2. The standard of call for payment: After 15 days of payment due and the customer still do nothing, what should we do? I think that this should not be any problem if we meet the customers on the clothes delivery date and tell them that “Could I receive the check today? “ This is a kind of polite calling for payment. From such event, it is necessary for laundry service shop to have the revolving fund while waiting for customer’s payment. This is considered to be the important and main factor in operating business for providing customers time to check and manage their accounts. However, if you cannot avoid having the conflict with your customers on this topic and to prevent this problem occurred to your customers, the laundry service shop has to find the best way to deal with your customers for your continuous growth of your laundry business.